At Polywest, we understand that your time is valuable.
By recognizing that companies live, and die, by the quality of their customer service, we have made it our mission to offer the most responsive customer service possible to go along with our quality products, industry knowledge and vast reach.
When you partner with Polywest, you get not only a commitment as your liquid handling products supplier of choice, but a commitment to also be the industry’s top partner in terms of service, training, responsiveness and value.
That’s why we go out of our way to ensure that your experience with us is positive and productive. As such, we pledge that each of our dealings with you will be guided by these three principles:
We hold our employees to the highest ethical standards. We conduct our business in a way that we can be proud of and we maintain integrity at all costs. We create and represent products that have been evaluated by our Product Committees for their high quality, life cycle and value. You can trust that our products are as we represent them in all of our marketing literature.
We will make every effort to ensure that pricing and inventory is clearly communicated on request. We will get you answers in a time frame that you can work with. We will tell you if we do not know the answer to your question and we promise to do our best to and the answer and communicate it back to you as soon as possible.
From your first contact, and to our Account Managers, through branch level inside sales and our order desks, to packing, shipping, delivery and invoicing, we promise a quick and seamless flow of customer service that is responsive, accurate and what you would expect from a vendor partner.