Warranty Information:
Here at Polywest we strive to carry the very best products in the industry, but sometimes even the best products run into problems. Should you encounter a problem with one of the products purchased from Polywest, we encourage you to first contact a Polywest Account Manager and make them aware of the problem. They will have the information needed to ensure that any warranty claim or damage product is handled professional and in the shortest time frame possible.
All warranty is limited to the value of the item itself and specifically excludes the cost of installation, freight, removal or consequential damages.
Polyland Tank Warranty:
Polywest offers a three year warranty from date of manufacture on all premium weight tanks and a five year warranty on all heavy weight tanks. Should a defect appear within the warranty period Polywest will determine if the tank should be repaired or replaced.
Ace Tank Warranty:
Den Hartog Industries’ polyethylene tanks are warranted to be free from defects in materials and workmanship under normal use and service for a period of 24 months on polyethylene Stock Tanks, 60 months on Septic/Cistern tanks and 36 months on all other polyethylene tanks. Warrantor’s responsibility extends solely to repair and replacement of your Den Hartog product and its component parts. Warrantor does not assume responsibility for, nor shall be liable for, any special, incidental or consequential damages.
Norwesco Tank Warranty:
Above Ground Tanks:
Norwesco offers a three year warranty from date of manufacture on all premium weight tanks and a five year warranty on all heavy weight tanks. Should a defect appear within the warranty period Norwesco will supply a new, equivalent tank in replacement thereof. Norwesco’s liability is limited to the value of the tank itself and specifically excludes the cost of installation and/or removal or consequential damages.
Below Ground Tanks:
Norwesco offers a three year warranty from date of manufacture on all below ground tanks. Should a defect appear within the warranty period Norwesco will supply a new, equivalent tank in replacement thereof. Norwesco’s liability is limited to the value of the tank itself and specifically excludes the cost of installation and/or removal or consequential damages.
Carlson Fibreglass Tanks:
Carlson Structural Glass’ Septic & Water Tanks carry a 10 year warranty against defects in material and workmanship providing that assembly and installation is proved to be correct and in accordance with our installation and assembly instructions. Any below ground tank sold by Polywest should be inspected prior to installation to ensure no damage has been incurred during shipping. Should a tank prove to be defective, it shall be replaced or repaired at Carlson Structural Glass’ discretion. Permission must be obtained prior to any alterations or repairs being undertaken. Labour costs, transportation and or other extraneous costs will not be covered.
Honda Engines:
All Honda engines carry a manufacturers warranty through Honda Canada. A warranty and registration card are supplied with each pump and engine we sell. All Honda warranty claims should be made through Honda Canada.
Remaining Product Warranties:
All other items carry the manufacturers stated warranty. Warranty claims must be approved by Polywest prior to returning the product. Decisions made by product manufacturers with respect to warranty claims will be final.